Product Code: INF-0002

At Colchester United Football Club we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your items are carefully packaged and arrive as quickly as possible. And because you can store any number of different addresses in the "My Account" page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address. However we can not accept any responsibility if the parcel is lost when delivered to your place of work. We aim to dispatch all orders within 48 hours (subject to stock availability); however please note that Club Shop hours are 10am to 2pm Monday to Friday, so orders placed during the weekend or after 2pm will not be processed until the following working day. UK orders will be dispatched by Royal Mail. Please allow 21 days for deliveries to Europe and Rest of World destinations. It is always our intention to process all orders in the shortest possible time; we cannot however guarantee a specified delivery date. Deliveries made to business addresses are entirely at your own risk.
We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.
We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.
We accept all orders for products and services subject to availability and certain security checks.

You have the right to cancel any order you make for any product (other than underwear, jewellery, personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store and you will receive a full refund. We are also unable to offer refunds or exchanges against products which have had personalisation added to them (e.g. Replica Shirts).

If for any reason you are not satisfied with your purchase, return it to us within 28 (twenty eight) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. If a full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product. If you wish to exchange or return any product then please send the product back with a covering letter, through the post to: Club Shop Colchester United Football Club, JobServe Community Stadium, United Way, Colchester, Essex, CO4 5UP. Please wrap products securely and attach appropriate postage.

Please remember to include your covering letter and give the reason for return and any new requirements. Should you have any queries regarding a return then please contact us on 01206 755135 or email us on clubshop@cufcretail.com. We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right.