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You have the right to cancel any order you make for any product (other than underwear, jewellery, personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store and you will receive a full refund. We are also unable to offer refunds or exchanges against products which have had personalisation added to them (e.g. Replica Shirts).
If for any reason you are not satisfied with your purchase, return it to us within 28 (twenty eight) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. If a full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product.
If you wish to exchange or return any product then please send the product back with a covering letter, through the post to:
Retail Outlet
Colchester United Football Club
Weston Homes Community Stadium
United Way
Colchester
Essex
CO4 5UP
Please wrap products securely and attach appropriate postage. Please remember to include your covering letter and give the reason for return and any new requirements. Should you have any queries regarding a return then please contact us on 01206 755135 or email us on clubshop@colchesterunited.net. We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right. |
