New Visitors' Guide
Searching and Ordering
Refunds and Cancellations
|Top 5 Questions|
|How to contact us?|
To contact us
Welcome to Colchester United Football Club online megastore. We have several hundred products for you to buy, all of which are official club merchandise, and available to you 24 hours a day, 7 days a week. Our aim is to make sure that ordering items from Colchester United Online megastore is as easy as possible
All product prices include Value Added Tax (“VAT”) where applicable. These may change in line with UK government, Customs and Excise, EU directives, and other legal interpretations issued by relevant authorities. Promotions and prices you see in the CUFC Retail Outlet do not necessarily apply to the online store, and vice versa.
Import duties and local taxes are NOT included in the quoted price of goods being delivered to outside the EU. You will be responsible for the paying of any and all import duties and local taxes including any administration charges upon receipt.
We reserve the right to amend any prices without any prior notice and at any time and the right to add or withdraw any product at any time.
CUFC Retail has made every effort to reproduce colours in the online store as accurately as possible. However, different computers reproduce colours in slightly different ways, and so exact colour matches are not yet possible over the internet. This means that when you order products from the online store, colours may differ from what you see on the screen. If you are not satisfied with the colour of the product you have ordered, we operate a returns policy (see "Returns and Cancellation Policy" below).
JobServe Community Stadium
The club store is open Monday to Friday 10am to 2pm unless otherwise stated on the main website.
Collection of online orders from store is Monday to Friday 10am to 2pm.
What information do we hold about you and how is it collected?
When you register on this site, some personal information (including your name, postal and email addresses) is collected by us. You may also be asked for your personal information at other times on this site - in connection with activities such as competitions, chat, voting and message board postings.
What do we do with your personal information?
We will combine the different types of data to create a membership profile for you. This helps us to provide you with a more personalised service which is tailored to suit your needs. The more information we have, the better the service we can provide.
Your personal information may be disclosed by us to the Club. It will be used by us and the Club for the following purposes:
What are your choices?
By law, you are entitled to:
If you wish to exercise any of these rights, or if you wish to opt-out of any future processing of your personal information held by us, then please write to the contact address set out below stating your full name and address and providing any other relevant information.
How do we protect your information?
Colchester United Football Club and Medoc are firmly committed to data security. When you place orders or access your account information, we offer use of a secure server. The secure server software encrypts all information you input before it is sent to us. We take steps to guard against unauthorised access to customer data. Although we make every effort to create a secure environment for your personal information, we cannot guarantee the safety of any personal information which you transmit to us online.
If you have any questions or concerns about our use of your personal information please write to:
Medoc Computers Ltd
At Colchester United Football Club we're proud to offer a fast, efficient and hassle-free delivery service. Choose which items you want to buy and decide where you'd like them sent, and we'll take care of everything, making sure your
items are carefully packaged and arrive as quickly as possible.
And because you can store any number of different addresses in the "My Account" page, your package can be delivered to wherever is most convenient to you - so don't forget to decide whether you'd like your items delivered to your home or work address. However we can not accept any responsibility if the parcel is lost when delivered to your place of work.
We aim to dispatch all orders within 48 hours (subject to stock availability); however please note that Club Shop hours are 10am to 2pm Monday to Friday, so orders placed during the weekend or after 2pm will not be processed until the following working day. UK orders will be dispatched by Royal Mail. Please allow 21 days for deliveries to Europe and Rest of World destinations. It is always our intention to process all orders in the shortest possible time; we cannot however guarantee a specified delivery date. Deliveries made to business addresses are entirely at your own risk.
We are only able to take orders through the online store for delivery to the countries listed on the checkout pages. If the country that you require delivery to is not visible then we will not be able to process your order.
We validate your order and credit or debit card details you submit to us before your order can be accepted. Once that has been done, we will confirm that your order has been received by sending an e-mail to the e-mail address you provide in your registration form. Our confirmation of your order brings into existence a legally binding agreement between us.
We accept all orders for products and services subject to availability and certain security checks.
|Europe & Eire||£15.00|
|Rest of World||£20.00|
We accept payment by most major credit or debit cards. Payment will be debited to your account before the dispatch of your purchase. All credit and charge card holders are subject to validation checks and authorisation by the card issuer. We will not be liable for any delays to your order this may cause. If the issuer of your payment card refuses to authorise payment to us or you fail our security checks, we will not be liable for any delay or non-delivery.
You have the right to cancel any order you make for any product (other than underwear, jewellery, personalised products and audio/video recordings or software which you may have unsealed or magazines) purchased through the online store and you will receive a full refund. We are also unable to offer refunds or exchanges against products which have had personalisation added to them (e.g. Replica Shirts).
If for any reason you are not satisfied with your purchase, return it to us within 28 (twenty eight) days of receipt in an unworn/unused condition for a full refund or exchange. When returning products to us for refund or exchange, you must pay for the appropriate postage costs. If a full refund is applicable or the exchange has been caused by an error on our part then we will refund the postage you have paid on receipt of the returned product. If you wish to exchange or return any product then please send the product back with a covering letter, through the post to: Club Shop Colchester United Football Club, JobServe Community Stadium, United Way, Colchester, Essex, CO4 5UP. Please wrap products securely and attach appropriate postage.
Please remember to include your covering letter and give the reason for return and any new requirements. Should you have any queries regarding a return then please contact us on 01206 755135 or email us on firstname.lastname@example.org. We want you to feel confident about shopping through the online store. If you have a problem, or are unhappy with your purchase, then we will put the matter right.
If online store products become temporarily unavailable, we shall hold your order until we have the product back in stock and will then mail the product to you in the usual way. In the event that an individual product becomes permanently unavailable then we will seek to offer you a suitable alternative or give you a full refund.