Colchester United Football Club Privacy Policy

The type of personal information we collect

We currently collect and process the following information:

  • Personal identifiers, contacts and characteristics (for example, your name and contact details)



How we get the personal information, how we use it, and why we keep it

Most of the personal information we process is provided to us directly by you for one of the following reasons:

  • To respond to any enquiry made by you
  • To complete a quotation or sale for goods or services
  • To correspond with you after a sale of goods or services
  • To ship your goods or complete services
  • To repair and triage devices
  • To improve and personalise your experience when you use our website
  • To improve our products and services and for the development of future products and services
  • To send you marketing information about our products and services, which you can opt out of at any time
  • For internal record keeping and administration of records



Your Rights.

Under the UK General Data Protection Regulation (UK GDPR), the lawful bases we rely on for processing this information are:

GDPR and other countries’ privacy laws provide certain rights for data subjects. A good explanation of them is available on the website of the Information Commissioner’s Office (

Colchester United Football Club provides the following rights for individuals in regard to their personal data:

  • The right to be informed
  • The right of access
  • The right to rectification
  • The right to erasure
  • The right to restrict processing
  • The right to data portability
  • The right to object
  • Rights in relation to automated decision-making including profiling

    These collectively give you the right to withdraw consent at any time where relevant.



    How we store your personal information

    Your information is securely stored.

    We keep your personal information for as long as is required to fulfil your order, and to provide you with your order history.

    We will dispose your information by deletion, on your written request.



    Your data protection rights

    Under data protection law, you have rights including:

    • Your right of access - You have the right to ask us for copies of your personal information.
    • Your right to rectification - You have the right to ask us to rectify personal information you think is inaccurate. You also have the right to ask us to complete information you think is incomplete.
    • Your right to erasure - You have the right to ask us to erase your personal information in certain circumstances.
    • Your right to restriction of processing - You have the right to ask us to restrict the processing of your personal information in certain circumstances.
    • Your right to object to processing - You have the the right to object to the processing of your personal information in certain circumstances.
    • Your right to data portability - You have the right to ask that we transfer the personal information you gave us to another organisation, or to you, in certain circumstances.
    • You are not required to pay any charge for exercising your rights. If you make a request, we have one month to respond to you.


    Please contact us at Colchester United Football Club by email if you wish to make a request, or by mail to:

    JobServe Community Stadium
    CO4 5UP



    How to complain

    If you have any concerns about our use of your personal information, you can make a complaint to us by email.

    You can also complain to the ICO if you are unhappy with how we have used your data.

    The ICO’s address:
    Information Commissioner’s Office
    Wycliffe House
    Water Lane
    SK9 5AF


    Helpline number: 0303 123 1113

    ICO website:



    Cookies and why we use them

    Cookies are small files saved on your phone, tablet or computer when you visit a web site.

    We use cookies to make this site work and collect information about how your use our service.

    Essential cookies

    Cookies are alphanumeric identifiers that are transferred to your computer's (or alternative web browsing device’s) storage, via your internet browser to enable our systems to recognise your browser and to provide enhanced shopping features such as recommend products and loyalty discounts, as well as the storage of items in your Shopping Basket, in between visits. The Help menu in most common internet browsers will tell you how to prevent your browser from accepting new cookies, how to have the browser notify you when you receive a new cookie and how to disable cookies altogether. However, because cookies allow you to take advantage of some of Colchester United Football Club’s essential features, we recommend that you leave them turned on. For instance, if you block or otherwise reject our cookies, you will not be able to add items to your Shopping Cart, proceed to Checkout, or use any features that require you to sign in to our website. If you do leave cookies turned on, be sure to sign off when you finish, if you are using a shared computer..


    Name Purpose Expires
    _utma Used to keep you signed in 20 hours
    _utmc Saves your cookie consent settings 1 year
    _utmz Used to keep you signed in 20 hours
    REALURLMEDOCS Used to provide navigation 24 hours

    Analytics cookies

    Like many other organisations, we use Google Analytics (a system used to record information about visits to websites). Google Analytics sets six different cookies with expiry dates ranging from 30 minutes to 2 years. These cookies are used mainly to differentiate between first time visitors to our website and repeat visitors. They also allow us to ensure our website performs as well as possible for our users. The cookies are able to collect an anonymous customer number when a user is logged into the website, allowing our backend systems to ensure accuracy of Google Analytics data and help us ensure your experience of our website remains relevant across any device you use. They do not contain any personally identifiable information. You can find out more about how Google Analytics uses cookies at (English only).

    Google Analytics stores information about:

    • the pages you visit
    • how long you spend on each page
    • how you arrived at the site
    • what you click on while you visit the site
    • the device and browser you use


    Name Purpose Expires
    _ga Helps us count how many people visiour site by telling us if you’ve visited before. 2 years
    _gid Helps us count how many people visiour site by telling us if you’ve visited before. 24 hours
    _gat_gtag_UA-[random number] Used to reduce the number of requests 1 minute





    This notice was last updated in March 2024